Terms & Conditions

Delina Parties has made every effort to word these terms and conditions in plain English, with clarification of various clauses where necessary. If you do not understand any part of these terms, please call us for clarification or seek legal advice before agreeing. Any booking WHETHER CONFIRMED VERBALLY, ELECTRONICALLY OR IN WRITING will be subject to a legally binding contract carrying the following non-negotiable Terms & Conditions of Service:

Definitions and Application
1. These terms and conditions will apply to the purchase of Entertainment Services by you (the “Client“). I am Dina Allam trading as Delina Parties of 142 Blackbrook lane, BR1 2HP (The “manager of the entertainers”). A booking (“Booking”) is any verbal, electronic, or written request securing entertainment for a specific date from the Client to the Entertainer.
Client Data
1. The Client agrees to submit all relevant details to the Entertainer (such as Names, Phone Numbers, Email Addresses, Party Venue Addresses, Child’s Names and Age, Date, and Time of the Party)
2. E-mail Communications
  The Client understands that by filling out the Booking Form they give full permission to the Entertainer to contact the Client via the Client’s e-mail address at a later date.
3. The Client has read, understood, and agreed with the Privacy Policy published on the website https://Delinaparties.co.uk/privacy-policy/
Confirming the Booking
1. ‘Confirmation’ (“Confirmation”) will mean any verbal, electronic, or written acceptance of this booking by BOTH the Client and the Entertainer.
2. All Bookings take effect immediately upon Confirmation.
3. A deposit and Booking Form filled out in full is required to confirm a party’s date and time.
Changes to Booking
1. The agreed booking fees may be subject to change (in agreement with both the Client and the Entertainer) if any booking details are altered. All changes to the booking must be arranged and agreed upon by Delina Parties in advance of the event.
Right to Refusal of Services
1. Delina Parties reserve the right to refuse service to anyone for any reason at any time.
Policy on abuse
1. Should the Entertainer, at any time, experience abuse from the Client or any individual at the event, booking terms will immediately be terminated without hesitation. The Entertainer reserves the right to cancel all booking terms and conditions under ‘any abuse.
2. Harassment is not tolerated by the Entertainer and he has the right to cease a party without penalty if the children continually misbehave
Payment of fees

In order to secure a booking, the Client can either pay the full amount or pay 50% of the fee as a deposit toDelina Parties upon booking entertainment and/or services with Delina Parties. A booking is not confirmed until the receipt of either 50% or 100% of the balance. Payment is not processed until funds have cleared (please allow 2-3 business days). Delina Parties may continue to accept bookings for this date until payment has been made.
Deposits are not refundable. They may be transferable to another booking time (date subject to availability within 30 days of the original party date).
Payment is required in FULL 5 business days before your event. Payments are not accepted on the day of the event as the Entertainer does not handle cash out on the road.
If any fee which the Client is due to pay before the event has not been received at least 5 working days before the event, the Entertainer has the right to cancel the booking without penalty and the Client will forfeit any other fees paid previously and remain liable for any cancellation fees due (see clause 8.).

8. Cancellations

Cancellation by the client:
1. If the Client cancels the Booking, the Client agrees to inform Delina Parties immediately.
2. Cancellation by the Client more than 28 days before the engagement will result in a cancellation charge of 50% of the total booking fee (the sum of the deposit made at the time of booking) made payable to Delina Parties by the Client.
3. Cancellation by the Client less than 28 days before the engagement will result in a cancellation charge of 75% of the total booking fee (the sum of the deposit made at the time of booking plus the remaining balance) made payable to Delina Parties by the Client.
4. Cancellation by the Client less than 14 days before the engagement will result in a cancellation charge of 100% of the total booking fee (the sum of the deposit made at the time of booking plus the remaining balance) made payable to Delina Parties by the Client.
5. It is the Client’s responsibility to ensure their venue can accommodate the Entertainer and cancellation of the Booking or non-performance of the Entertainer due to venue restrictions will place the Client liable for cancellation fees as detailed above

2. Cancellation by entertainer

Cancellation by the Entertainer is not allowed for any reason except circumstances covered by ‘Force Majeure’ (see clause 23.)
In the unlikely event that the Entertainer cancels the booking, the Entertainer agrees to inform the Client immediately and agrees to refund the Client their booking fees already paid in advance

9. Late payment of a fee

a. Failure by the Client to pay the booking fee within the terms specified will result in the client is in default of the contract. The booking may be cancelled and the Client will be bound by the cancellation clauses in part 8 of these Terms and Conditions

10. Responsibility for incorrect information in the booking

a. If the booking information is incorrect in any way, then it is the Client’s responsibility to inform Delina Parties of any/all changes. This is not included in the price.

11. Complaints

If through their fault the Entertainer is unable to fulfil part of the event schedule or breaks the terms of the Booking and the Client would like to claim a reduction on the Entertainer’s fee, a complaint must be made in writing to Delina Parties no more than 30 days after the event. Full payment must still be made to the Entertainer as agreed in the Terms & Conditions. Withholding payment is illegal. Failure to pay the Entertainer within the terms and conditions will incur charges outlined in clause 7 (see above) and may render the Client subject to prosecution. Delina Parties will make every effort to settle disputes without the need for either party to take legal action against each other. Once the Client has made a written complaint, Delina Parties will send a written statement detailing their version of events. If Delina Parties cannot settle the dispute to the mutual satisfaction of both parties, they must settle the matter directly via their legal representatives.

12. Venue suitability

It is the sole responsibility of the Client to ensure that the venue of their event can accommodate the services provided by the Entertainer. This includes (but is not limited to): ensuring the venue has adequate space for the services, gaining permission from the venue owner to host the services, and, where required, ensuring there is free parking for the Entertainer or otherwise paying for their parking.

13. Changes on the day

Where possible, changes to the Booking, which are unavoidable on the day of the event, should first be discussed & agreed upon with the Entertainer. Any changes will be subject to these Terms and Conditions.
If changes negotiated between the Client and the Entertainer on the day of the event are agreed to incur additional costs to the Client, the Entertainer accepts full responsibility for arranging the collection of additional fees and agrees that these fees will be subject to Delina Parties standard rate of commission

14. Delayed event schedules and late finish fees

If due to the late running of or alterations to the event schedule which is no fault of the Entertainer, the Entertainer is not able to perform their full performance time within the schedule outlined in the Booking, there will be no reduction in the Entertainer’s fee.
If the event runs late and the Entertainer is asked and agrees to finish later than the finish time in the Booking, and the Entertainer does not agree to an additional surcharge, then the following standard ‘late finish’ fees will be charged: 20% of the total balance due per ½ hour overrun, payable on the day of the event by the Client to the Entertainer in cash.
The Entertainer has the right to refuse to finish later than the contracted finish time without penalty.

15. Extended performance fees

If the event schedule is changed on the day and the Entertainer is required and agrees to perform for longer than the ‘Performance times’ agreed in the Contract, and no additional surcharge is agreed by the Entertainer on the day of the event, the following standard ‘Extended performance fees will be charged: 25% of the total balance for every 25% that the originally agreed performance times are extended, payable by the Client to the Entertainer in cash.
The Entertainer has the right to refuse to extend their performance times without penalty.

16. Expenses

If the Client agrees to cover additional expenses incurred by the Entertainer (such as travel fees, parking charges, and joint party surcharge), the Client agrees to pay these 5 business days before the event.

17. Entertainer service guarantee

The Entertainer agrees to provide a performance that is to the best of their ability, and reflects fully the likeness of the Entertainer’s show as known to Delina Parties and as advertised to the Client via promotional materials, profiles, pictures, videos, web page or verbal description, etc. The Entertainer will make every effort to ensure their performance is outstanding, adhere to the Client’s wishes within all reasonableness, and be polite with the Client, their guests, and all venue staff and Contractors.
The Entertainer agrees to provide all equipment required to undertake this performance unless the equipment has been contractually agreed to be provided by the Client or a third party. It is the Entertainer’s responsibility to ensure the good working order & safety of their equipment and to obtain all necessary insurance & certification.
The Entertainer will refrain from drinking alcohol before, during, and after the performance at all times when the Client or their guests are present.
The Entertainer accepts full responsibility for maintaining their Public Liability Insurance (which should be to a minimum of £1,000,000 cover), DBS (CRB) certificate, their equipment insurance, vehicle insurance, and for carrying out the P.A.T. testing of their equipment where applicable.

18. Entertainer’s equipment

The Client and the Entertainer agree that the equipment and instruments of the Entertainer are not available for use by other performers or persons except by specific permission of the Entertainer.
The client is responsible for any damage sustained to Delina Parties costume(s) and/or equipment at the event, in cases where the damage was caused (purposefully or accidentally) by any non- Delina Parties person at the event. To be responsible in this case means that the Client is liable to pay Delina Parties the fee of replacing or repairing the damaged costume(s) and/or equipment. This fee is determined at the discretion of Delina Parties only.

19. Entertainer’s well-being during the event

If the Entertainer requests water, this should be provided at no charge.

20. Entertainer’s discretion regarding their attention and flow of the event

Whilst Delina Parties understands that this is the birthday child’s special day, as entertainers we feel that, at times, it is not advantageous to single out the child as per the effect that it can have on the birthday child themselves or the other young guests at the party. Therefore, we leave it to the discretion of the Entertainer to go with the flow of the party and be sensitive towards shyness and other common characteristics which lend themselves to the act of singling out children in any way to not be in the best interest of the child, the children and/or the fun flow of the event. Therefore, the birthday child doesn’t need to be singled out.

21. Responsibility for children and adult supervision

It is Delina Parties policy that the Entertainer is not permitted to be left alone with any child (or children) at any time. It is therefore the Client’s responsibility to ensure, at all times, that the child (or children) is supervised by a responsible adult over the age of 18, other than Delina Parties staff
Delina Parties does not accept responsibility for the care and supervision of minors and the Client is required to make their arrangements for adequate supervision. Delina Parties is not liable for any loss or damage caused or related to any act or omission by a supervisor, carer or parent.

22. Force Majeure

In cases of ‘Force Majeure’ (which shall be known as war, fire, death, illness or other capacity certified by a properly qualified medical practitioner, epidemic, accident, civil commotion, national calamity, order of Government or Local Authority having jurisdiction in the matter, changes in the law, foreign government policy, an act of God), which are not attributable to any act or failure to take preventive action by the Entertainer or Client, then the Entertainer or Client may cancel this booking without penalty other than loss of payment already made.

23. Photographs and videos usage

Delina Parties may use photographs or videos captured during events for sales or promotional reasons.

24. Acceptance of terms

As stated on the Booking Form by completing a booking and sending it, by whichever means, to Delina Parties, you are accepting, in full, all terms and conditions. You relinquish any right to contest these terms, with us or in a court of law